FAQs

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General

Yes! Our Bonafyde Briefs allow us design unique brands & websites on set budget and tight timeline; take is years of experience in creating brand and sites for some largest brands here and abroad.

If you really stuck can arrange call with of friendly team.

To ensure have everything we need to design and build the most amazing brand or website for start the clock once have final information you via our Bonafyde Briefing system.

Depending on options you choose, we will let you know what this information at very first onboarding email from us.

We guarantee an agency-level result at fraction of cost. If you not happy with the design produce for you, will your 50% deposit refunded.

Please note based on accepting our Terms and Conditions you will not able to utilise any of work produced by us.

You do! Once the final the payment has been made initial scope of work, all IP will the transferred to you and it will be yours forever.

Branding

Our guarantee is in under 14 days or less. For Brand Starter and Plus options in most cases, we can provide then in under 7 business days.

Presenting you with developed concepts eliminates any confusion that can arise from deciding between multiple designs; each with a different feel and purpose. We work through many solutions before we reach the final design that fulfils your brief and market requirements, and we only present concepts we are confident with. This also makes the process more affordable for you – but if you want to see extra concepts, you can add them to your package for $350 each.

Our experience has taught us all the right questions to ask to ensure we can develop a brand that feels true to your business. Our online brief is very detailed and contains all the information we cover in a face-to-face consultation. We also ask you to supply images that you like, in order to help us get an immediate visual feel for the direction of your brand. By using an online briefing process, we are able to make our branding packages more affordable.

Feel free to share as much information you want in this brief – the more details we have, the more personalised your logo will feel.

We supply you with a variety of different file formats to ensure your logo can be used in any way that you need. Print files are large enough for applications like signs, car stickers, print advertisements, brochures and embroidery. Web files are smaller and they load faster online, making them ideal for your website and social media.

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The short answer is yes. If you choose to purchase additional collateral items for design at the time of us doing a logo or brand for you, however after the brand is completed we cannot. But don't fear, we provide all of the files in a format that any other designer will be able to work with.

Websites & eCommerce

In under 14 days or less. The timeline starts once we have the final bits of information from you via our Bonafyde Briefing system.

WordPress powers 38% of the internet. It is a fast, easy to manage and update Content Management System (CMS) that is SEO ready.
As we don't use off-the-shelf templates we can custom build a site that is super easy for you and your team to manage yourself once built.

Woocommerce is a component of WordPress and is a super flexible and easy to manage eCommerce platform that powers 30% of all online stores.

Benefits of Woocommerce is you don't have to pay a monthly fee for many of the components used to build an online store like Shopify for example.

The monthly fee is dependent on the type of website or online store you choose and covers superfast dedicated WordPress hosting, SSL Certificate to keep your site secure, Content Delivery Network to help your site load faster, monthly maintenance including updating the components of your site to keep it secure and again depending on the options you choose an allocation of hours to make changes to the website each month.

Absolutely! Our point of difference has always been creating sites that are as easy for you to manage as it is for your customers to use.

We provide full and easy to understand documentation and our support team is only a message away.

You sure can, after providing us with 30 days notice we can help you move your website to another hosting provider for a small fee.

Please note this may mean depending on the type of website you have some services used may need additional licenses purchased and one of our team will talk you through these when you let us know you want to move.

Support

You can create a support ticket through the Support tab on our contact us page. We endeavour to get back to you within the hour on all issues.

Unfortunately, as email is not provided by us it may be hard for us to help you troubleshoot this. If you are creating a new website, we recommend GSuite by Google for email as it is easy to use, accessible anywhere and we can set this up for you and provide instructions on using it on any device.

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